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Terms & Conditions

                                           Terms of Use

Please read these terms of use carefully by accessing or using this internet based platform, you agree to be bound by the terms described herein and all terms incorporated by reference. If you do not agree to all of these terms, do not use this internet based platform.

What is MY VIRTUAL MEDICAL COACH?

  1. The domain name www.myvirtualmedicalcoach.com, an internet based portal and MYVIRTUALMEDICALCOACH a mobile application, are collectively referred to as the “Website”.
  2. Your access or use of the Website, transaction on the Website and use of Services (as defined herein below) hosted or managed remotely through the Website, are governed by the following terms and conditions.
  3.  The Website is a platform that facilitates (i) online purchase of pharmaceutical products sold by various third party pharmacies and manufactures (“Third Party Pharmacies”); (ii) diagnostic services being offered by various third party diagnostic centres (“Third Party Labs”); (iii) online medical consultancy services/ second opinion being offered by medical coaches (“Medical Experts”); and (iv) online advertisements of various sponsors advertising and marketing their own good and services (“Third Party Advertisers”). The Third Party Pharmacies, Third Party Labs, Medical Experts and the Third Party Advertisers are collectively referred to as the “Third Party Service Providers”. Further the Website also serves as an information platform providing health and wellness related information to the Users accessing the Website (The services of Third Party Services Provider and the information services is collectively referred to as the “Services”).
  4. MYVIRTUALMEDICALCOACH reserves the right to change or modify these Terms of Use or any policy or guideline of the Website including the Privacy Policy, at any time and in its sole discretion. Any changes or modifications will be effective immediately upon posting the revisions on the Website and you waive any right you may have to receive specific notice of such changes or modifications. Your continued use of the Website will confirm your acceptance of such changes or modifications; therefore, you should frequently review these Terms of Use and applicable policies to understand the terms and conditions that apply to your use of the Website.
  5. As a condition to your use of the Website, You must be 18 (eighteen) years of age or older to use or visit the Website in any manner. By visiting the Website or accepting these Terms of Use, You represent and warrant to MYVIRTUALMEDICALCOACH that you are 18 (eighteen) years of age or older, and that you have the right, authority and capacity to use the Website and agree to and abide by these Terms of Use.
  6. Compliance with these Terms of Use would entitle you to a personal, non-exclusive, non-transferable, limited privilege to access and transact.

These Terms of Use constitute an electronic record in terms of the IT Act and rules framed there under, as applicable and amended from time to time. This electronic record is generated by a computer system and does not require any physical or digital signatures

Terms for use of the Online Doctor Consultancy Services:

  1. NO DOCTOR-PATIENT RELATIONSHIP: MYVIRTUALMEDICALCOACH does not replace your relationship with physician or healthcare provider. The information interpreted SHOULD NOT be relied upon as a substitute for sound professional medical advice, evaluation or care from your physician or other qualified healthcare provider.

  2. You acknowledge that the Medical Experts empanelled with Us are independent contractors and thereby MYVIRTUALMEDICALCOACH has an independent contractor relationship with such Medical Experts and therefore in no event MYVIRTUALMEDICALCOACH will be directly or vicariously liable for any advice or medical consultancy or any loss arising therefrom that the Medical Experts may provide to You or You may avail as part of the Services.

  3.  You acknowledge that the e-prescription which may be issued by the medical expert(s), in certain events, is not be a valid prescription under applicable law(s) of India and may not be used for dispensation of medicines by any pharmacist including the Third Party Pharmacies. You further agree and acknowledge that if You request us to process the e-prescription or any form of prescription (whether original or scanned copy of the original prescription) for facilitation of medicine orders, then we will only act as an aggregator and assume no responsibility and/ or liability in relation to the dispensation of the medicines, which shall at all times be at your sole risk and the sole responsibility of the Third Party Pharmacies supplying the medicines to you.

  4. You acknowledge that although some of the content, text, data, graphics, images, information, suggestions, guidance, and other material (collectively, “Information”) that is provided to You on the Website (including Information provided in direct response to Your questions or postings) may be provided by individuals in the medical profession, the provision of such Information does not create a doctor/medical professional-patient relationship, but is provided to inform You on various medical conditions, medical diagnosis and treatment and it does not constitute a direct medical diagnosis, treatment or prescription. Everything on the Website should be used for information purposes only.

  5. MYVIRTUALMEDICALCOACH is designed to support the health decisions and choices that you make. These decisions and choices are yours, and we believe that you, in connection with the advice you receive from your doctor or other professional healthcare provider, are the best decision maker about your health. We cannot make decisions for you. However, what MYVIRTUALMEDICALCOACH can do is help you find good health information and connect with doctors for in-person information. On MYVIRTUALMEDICALCOACH You can ask and find informational questions and related educational answers by Medical Experts. The Website and application is not a place for the practice of medicine, but Medical Experts on the Website can be a resource for reliable, relevant general health information.

  6. Even if your real life doctor is on MYVIRTUALMEDICALCOACH, personal medical advice, treatment or diagnosis are not permitted through the Website, and by using the Website You agree not to solicit these or use any information as if it were personal advice, treatment, or diagnosis. Whenever you want personal medical advice, treatment, or diagnosis, you should contact your physician or professional healthcare provider and see them in person.

  7. We do not recommend or endorse any specific Medical Expert(s), tests, products, procedures, opinions, or other information that may be mentioned on the Website. Reliance on any information provided on the Website is solely at your own risk. In case of any medical emergency, kindly contact your nearest doctor/hospital or any related helpline.

  8. The Services are not for use in medical emergencies or for critical health situations requiring prompt medical attention. The Services are not intended to be real-time and may not be the best solution when a face-to-face consultation is a must and therefore we strongly discourage any delay in seeking advice from your doctor on account of something that you may have heard/viewed on the Website. You take full responsibility for ensuring that the information submitted is accurate and MYVIRTUALMEDICALCOACH shall not make any effort to validate any information provided by you for using the Services with respect to content, correctness or usability. We, with an intention to provide the best services possible could ask you to share more information as and when needed.

  9. The opinions, statements, answers and tele-consultations (collectively “Consultation”) provided by the Medical Experts through the Website are solely the individual and independent opinions and statements of such Medical Experts and do not reflect the opinions of MYVIRTUALMEDICALCOACH, its affiliates or any other organizations or institutions to which such Medical Expert or such specialist or professional is affiliated or provides services. MYVIRTUALMEDICALCOACH does not recommend or endorse any specific tests, physicians, products, procedures, opinions, or other information that may be mentioned on the Website or by a licensee of MYVIRTUALMEDICALCOACH.

  10. The inclusion of professionals, specialists and/ or Medical Experts on the Website or in any professional directory on the Website does not imply recommendation or endorsement of such specialists and/ or Medical Experts nor is such information intended as a tool for verifying the credentials, qualifications, or abilities of any specialists and/ or Medical Experts contained therein. Such information is provided on an ‘as-is’ basis and MYVIRTUALMEDICALCOACH disclaims all warranties, either express or implied, including but not limited to the implied warranties of merchantability and fitness for particular purpose.

  11. MYVIRTUALMEDICALCOACH (the owners and the employee staff of MYVIRTUALMEDICALCOACH), Medical Experts and third-party professionals who offer the Services through the Website accept no responsibility for any medical, legal or financial events or outcomes related to the Services availed through the use of the Website.

  12. MYVIRTUALMEDICALCOACH makes no warranty that the Services will meet your requirements, or that the Service(s) will be uninterrupted, timely, secure, or error free. This includes loss of data or any service interruption caused by MYVIRTUALMEDICALCOACH employees. MYVIRTUALMEDICALCOACH is not responsible for transmission errors, corruption of data.

  13. MYVIRTUALMEDICALCOACH is for personal use and the Services are for individuals to use for supporting their personal health decisions. You may use the Website for personal, but not for commercial, purposes.

  14. The Website may not be used for illegal purposes. The Information and Services may not be used for any illegal purpose. You may not access our networks, computers, or the Information and Services in any manner that could damage, disable, overburden, or impair them, or interfere with any other person's use and enjoyment. You may not attempt to gain unauthorized access to any Information or Services, other accounts, computer systems, or networks connected with the Website, the Information, or Services. You may not use any automated means (such as a scraper) to access the Website, the Information, or Services for any purpose. Such unauthorized access includes, but is not limited to, using another person’s login credentials to access his or her MYVIRTUALMEDICALCOACH profile/ account. Any attempt by any individual or entity to solicit login information of any other user or Medical Expert or to access any such account is an express and direct violation of these Terms of Use and of applicable law(s), including relevant privacy and security laws and laws prohibiting unfair or unethical business practices.

  15. Your right to use the Services is not transferable.

  16. Notwithstanding anything to the contrary contained herein, you alone shall be liable for your dealings and interaction with patients or Medical Experts (as the case may be) contacted or managed through the Website and MYVIRTUALMEDICALCOACH shall have no liability or responsibility in this regard. MYVIRTUALMEDICALCOACH does not guarantee or make any representation with respect to the correctness, completeness or accuracy of the Information or detail provided by such client, patient, User, Medical Experts or any third party through the Website. The Services should not be used for emergency appointment purposes.

  17. The exchanges between the Medical Experts and the patient through the chat window or over telephone (as the case maybe) and the e-prescription would be accessible to MYVIRTUALMEDICALCOACH for the purposes of monitoring the quality of the consultation.

  18. MYVIRTUALMEDICALCOACH may, at its sole discretion, suspend User’s or Medical Expert’s ability to use or access the Website at any time while MYVIRTUALMEDICALCOACH investigates complaints or alleged violations of these Terms of Use, or for any other reason. MYVIRTUALMEDICALCOACH has the right to edit profiles of Medical Experts to make them more suitable for patient/ Users searches on the Website.

  19. The Services should not be depended upon and should not be treated as a replacement for obtaining consultation for diseases as the consultation provided through the Website is generic in the approach and shall not and cannot act as a substitute for physical consultation with a doctor. Also the Consultations provided through the Website are not diagnostic in nature

Risks of using MYVIRTUALMEDICALCOACH’S Services

As with any medical procedure, there are potential risks associated with using the Services. By using the Services, You agree to abide by these Terms of Use, Privacy Policy and risks described below. These risks include, but may not be limited to:

While the Website is an honest attempt to provide access to the best possible medical information to the Users, the Medical Experts will not be examining you physically. The Medical Experts may not have access to all or some of your medical history that might be critical to consult you. The Medical Experts will not have the benefit of information that would be obtained by examining you in person, observing your physical condition and by going through your medical records. This means that the Services provided is different from the diagnostic and treatment services typically decided by a physician. Therefore, the Medical Experts may not be aware of facts or information that would affect his or her opinion of your diagnosis. To reduce the risk of this limitation, MYVIRTUALMEDICALCOACH strongly encourages you to be in touch with an on-ground physician and share MYVIRTUALMEDICALCOACH’S opinion with him/her.

By requesting a medical opinion through the Website, You acknowledge and agree that:

  1. the advice/information/opinion on diagnosis You may receive could be limited and provisional;

  2. the medical opinion is not intended to replace a face-to-face visit with a physician and it does replace an actual doctor-patient relationship;

  3. in case of a second opinion where there is a difference of opinion among Our Medical Experts and Your physician, You would bear the responsibility to decide on online or offline consultation, or procedure, and/or treatment;

  4. the Medical Expert is reliant on information provided by You and hence any information demonstrated to have been falsified, misleading or incomplete will immediately render the opinion and all details therein null and void;

  5. in some cases, the Medical Expert may determine that the transmitted information is of inadequate quality and may ask for more information, without which he/she may refuse to answer the query;

  6. in rare cases, the Medical Experts may feel that the query may not be answerable without physically examining the patient/ Users and the Consultation may be refused forthwith;

  7. in very rare instances, security protocols could fail, causing a breach of privacy of personal medical information; and

  8. Delays in medical evaluation and answers could occur due to deficiencies or failures of the service as per those mentioned in these Terms of Use.